Influence of Chat-Bots on the Banking Experience

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Vishal Tiwari
Ankita Tripathi


A banking bot is an artificially intelligent tool developed for banking operations that can comprehend customer questions and give appropriate answers. The primary objective of this project is to create a banking bot utilizing artificially intelligent algorithms that can analyze and comprehend user requests and respond appropriately. If we have any questions about banking, we must visit the bank or call customer service. It takes a lot of time and work, and the bank staff is also very busy to respond to our questions. On the other hand, the customer service representatives don't give us all the information we need. However, the customer service representatives do not provide us with all the information we need. In order to help current and potential customers with their banking issues during work hours and on weekends, it offers 24/7 customer assistance. Better client experiences are the result in the end. Utilizing a bot interface, customers may check their account balance or transaction status. In addition, banks are able to analyze how well the various programmers are being used and gather feedback from a variety of clients.

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How to Cite
Tiwari, V. ., & Tripathi, A. . (2023). Influence of Chat-Bots on the Banking Experience. Journal of Online Engineering Education, 14(1s), 63–69.